PCME recognises that service support is a critical issue for industrial operators who may depend on the results from instruments as part of regulatory permits or to provide critical process details. PCME offers a complete range of technical services which include taking turnkey responsibility for installing and commissioning monitoring systems. Robust scheduled maintenance and calibration contracts are available in support of installed systems, providing on-site and factory service training and of course providing responsive emergency breakdown service. Importantly, PCME's instruments are designed for optimised performance and minimal routine maintenance.

Worldwide on-site support

PCME's service capability extends throughout the world and has proven to provide robust, responsive services to our global customer base. We know the importance to our customers of having instruments serviced at their sites to reduce downtime and increase instrument availability. World-wide service partners have teams of service engineers who are trained by PCME to provide on-site support. In the UK, a network of field service engineers provides on-site national coverage.

Service Contracts

Preventative maintenance, extended warranty, rapid breakdown response and calibration services are all covered by a range of service contracts to meet regulatory and process specific support requirements. In the UK, a range of contracts help operators achieve a high OMA (Operator Monitoring Assessment) score for their monitoring systems and worldwide PCME supports its distribution partners to provide similar high level field and factory services.

Breakdown Service

Many of PCME's instruments include automatic self-checks to provide warning of the need for any instrument repair or service. In the case of instrument breakdown our network of field service engineers are fully trained to carry out instrument fault analysis and repair on site. Factory repair services are available from the UK headquarters in St Ives, Cambs.

Calibration Services

PCME understands that a calibration is not simply an Iso-kinetic test. Documented and traceable calibration procedures capture instrument performance and configuration. Calibrations are provided using a range of National and International sampling standards (eg. EN 13284-1 and BS ISO9096) via a subcontracted network of approved sampling personnel. In the UK, sampling personnel are MCERTS approved.

Training

PCME provides regular on-site and factory service training for plant personnel to support their monitoring systems. In addition, PCME organises Training Courses to improve knowledge and understanding of instrument service requirements, legislative issues, the features and performance of monitoring systems and the optimised use of emissions analysis and reporting software.